Aid

FREQUENTLY ASKED QUESTIONS AND ANSWERS

Smart Picks contains several built-in plugins that you can use to back up some of the most important items on your computer.

Email: analiza los siguientes tipos de archivos

Outlook .pst
Outlook Express .dbx y.wab
Windows Mail.eml, stationary files, community files, .oecount, rules, and .contact
Office Archivos: Busca los siguientes tipos de archivos en su carpeta personal (Escritorio, Documentos) (.doc .docx .dot .dotx .docm .dotm .txt .rtf .wri .abw .odt .ott .stw .vor .sdw .fodt .psw .vot .sxw .lwp .wpd .ppt .pps .pot .pptx .pptm .potx .potm .ppam .ppsx .ppsm .ppa .odp .otp .sxi .sti .sxd .sda .sdd .vop .odj .prz .shw .xls .xlt .xla .xlsx .xlsm .xltx .xltm .xlsb .xlam .ods .ots .sxc .stc .dif .slk .fods .pxl .vos .qpw .wk1 .wk3 .wk4 .mdb .mdw .mda .adb .ade .accdb .accde .accdt .accdr .odb .apr .dbf .odf .sxm .pdx .vsd .vss .vst .vdx .vsx .vtx .odg .otg .std .fodg .pub .mpp .mpd .mpt .mpw .mpx)

Financial files:

Scan these types of files to your personal folder (Desktop, Documents)

Microsoft Money: .mny
QuickBooks: .qbb
Quicken: .qbw .qel .qsd .qph
TurboTax: .tax
Tax reduction: .t01 .t02 .t03 .t04 .t05 .t06 .t07 .t08 .t09
Peachtree: .ptb

Music: make a copia de seguridad de la carpeta «Música» debajo del usuario y los perfiles públicos

Photos: take a copia de seguridad de la carpeta «Imágenes» debajo del usuario y de los perfiles públicos

Video files: make a copia de seguridad de la carpeta «Videos» debajo del usuario y de los perfiles públicos

EBooks y PDF: explora estos tipos de archivos en su carpeta personal (Escritorio, Documentos) (. Azw .tpz .azw1 .chm .lit .pdb .pdf .mobi .prc .tr .tr2 .tr3 .fb2 .opf .aeh. lrf .lrx .epub .pdg .pkg .dnl .djvu .arg .bfl .bkk .brn .ceb .ebk .ebo .ebx .etd .f4b .hsb .imp. mmbp .meb .nat .oeb .rb .scb. skn .stk .swb .tcr .tk3 .ubk .vbkmbp .xeb .ybk .zvr)

Desktop: make a copia de seguridad de la carpeta «Escritorio» debajo del usuario y los perfiles públicos

Documents: make a copia de seguridad de la carpeta «Documentos» debajo del usuario y los perfiles públicos

Bookmarks: Back up bookmarks for:

internet explorer
Mozilla Firefox
Opera
Google Chrome
Apple Safari

With CosmicBackup you can add any file, folder, external, network or local drive with a simple right-click, right from your computer.

To add a file, folder, network, or external drive:

Right-click the file or folder you want to add → Select Add to CosmicBackup.

To delete any file, folder, network, or external drive:

Simply right click on the file, folder or drive you want to delete → Select Delete from CosmicBackup.

Method 1 – Using CosmicBackup Client

Right-click on the CosmicBackup icon in the system tray and select the Open Panel option.
From the CosmicBackup control panel, click Data Selection.
To back up that drive, check the My Computer tab and select the desired data.
Click the Save button.

In CosmicBackup, when you select the same data from the My Computer and Cold Storage tabs, your data uploaded to Instant Storage will not be cold stored.

Method 2: usar el sitio web

Log in to your CosmicBackup online account.
See the Policies tab.
Create a new policy, or select to edit an existing one.
You can use the add file/folder paths options to add files/folders manually.
Click the Save button to confirm the changes.
Assign the policy to the desired user.

Cold storage refers to data that you want to back up for archiving. No matter what you need to use it for, Cold Storage is perfect for businesses that want to save money by protecting data that isn't accessed on a day-to-day basis.

How can businesses benefit from cold storage?

We've put together 5 ways you and your business can benefit from using this data storage method.

Cost : los archivos utilizados con poca frecuencia pueden ocupar un valioso espacio de almacenamiento. Al archivar sus datos, puede reducir sus costos generales de almacenamiento porque Cold Storage es extremadamente económico.

Lifetime storage : CosmicBackup no cobra ningún costo adicional por la copia de seguridad de almacenamiento en frío. Simplemente elija la cantidad de almacenamiento que desee y guárdelo para siempre.

Data management : optimice el proceso de gestión de datos. Ofrecemos una poderosa herramienta de administración de políticas, lo que significa que puede migrar datos inactivos con solo unos pocos clics. Esto es perfecto si desea organizar sus archivos.

Efficiency : el almacenamiento en frío es ideal para las empresas que están legalmente obligadas a almacenar datos para su cumplimiento.

Security : el almacenamiento en frío es duradero y confiable. Si bien no podrá acceder a los datos de inmediato, nunca se perderá. Con CosmicBackup, ofrecemos encriptación de grado militar para que pueda estar seguro de que sus datos están seguros.

When you request to restore data from Cold Storage, CosmicBackup will take 3 to 5 hours to start the restore process.

Method 1: desde el cliente inteligente CosmicBackup instalado en su máquina

Right-click on the CosmicBackup Intelligent Agent (icon) in the system tray (taskbar) of the machine where the CosmicBackup Intelligent software is installed → Select the Open dashboard option.
Click Data Selections.
Check the Cold Storage tab and add the path(s) of the file(s) or folder(s) you want to backup to Cold Storage.
Click the Save icon.

Method 2: las políticas

Log in to your CosmicBackup smart online account.
In the left side menu, select the Policies option.
Create or edit the existing policy.
Add the paths of the files or folders you want to back up from the Cold Storage Data tab and save your changes.
Assign the policy to the desired user.

No, the selected files will not be copied twice. The priority will always be for instant (hot) storage.

If you want to store the data in Cold Storage, remove the selections from the Smart Selection and My Computer tabs, and only select them in the Cold Storage tab in the CosmicBackup / CosmicBackup smart client installed on your computer.

If you no longer want to back up a certain computer, but want to keep its data for later restoration, then archiving the computer is the best option for you.

When you archive a computer, it will be removed from the added computers while keeping the backed up files (used space will not be reduced). Typically used for computers you no longer want to use, also to save a spot for a new computer in your account (as you can add only one computer (for home users) and three computers\user (for Business users) while keeping files from the archived computer available for later restoration.

If you want to temporarily stop backing up that computer, instead of archiving it. Suspending a computer is like pausing backup on this computer from the server, this does not remove the computer from your "My Computers" page in the dashboard, but simply tells the desktop client to suspend backup from this destination computer. and wait for a resume request.

Finally, once you have archived any machine, you will not be able to activate it or continue using this backup again.

You can share any file regardless of its size, as long as you have enough space in your account to store it.

It depends on where you post the shared link. If you publish it to a website, anyone who has access to the site can view the file.

Sin embargo, si lo envía a una persona y la persona no lo expone, es tan privado como un correo electrónico.

You can configure the options in Add Sharing Settings to allow only one download to prevent multiple accesses to the file and to send each other delivery notifications when sharing the file.

There are two reasons for this problem:

The files you want to share are not backed up:You must first add the file to CosmicBackup in order to share it.
These files are stored in cold storage:You should back up these files using instant storage.

En primer lugar, para poder compartir sus datos, deben almacenarse en el almacenamiento instantáneo (que está disponible solo para los usuarios de negocios) o en la bóveda instantánea, no en el storage en frío . After that, follow one of the methods below:

Method 1:

Log in to your CosmicBackup online account.
See the My Computers tab.
From the left menu, select the computer that contains the necessary files/folders, then browse to the file/folder you want to share or search for it by typing its name in the search box.
Check the box next to the file name and click the Share icon ().
A shared window will appear containing three tabs:
Users:Enter the names of the users you want to share data with and select the type of access to give the users.
Link:contains the link that you can send via email, chat or post it on your wall or website.
Email:Write down the emails of the people you want to share the data with.

You can also click Add Sharing Settings where you can:

Set a name for the share.
Set a password for sharing
Request a download notification.
Determine when the sharing link will expire.

Method 2

Make sure the CosmicBackup context menu option is enabled.
Right-click any file/folder uploaded to your CosmicBackup account → Click Share.
A web page will open and your desired file/folder will be selected. Click the Share icon in the upper right corner.
A shared window will appear containing three tabs:
Users:Enter the names of the users you want to share data with and select the type of access to give the users.
Link:contains the link that you can send via email, chat or post it on your wall or website.
Email:Write down the emails of the people you want to share the data with.

You can also click Add Sharing Settings where you can:

Set a name for the share.
Set a password for sharing
Request a download notification.
Determine when the sharing link will expire.
From your computer, you can share a maximum of 10 files and folders per share.
This method cannot be used on Mac machines.

Method 3

Go to the CosmicBackup Viewer app on your mobile.
Login to your account.
Find the file you want to share.
Long press the file and then click Share Link to get the sharing link.
CosmicBackup Viewer folder sharing is not supported.
You can share files with anyone you want, whether they have CosmicBackup or not.

Log in to your CosmicBackup online account.
From the left menu, select Policies.
From the Manage Policies page, click the Create Policy button

Log in to your CosmicBackup smart online account.
In the left side menu, select the Users / Servers option.
Check the users for whom you want to assign the policy.
Click the CHANGE POLICY button.
Choose the policy you want to assign to the selected users.
Click OK.

And Windows
To run the CosmicBackup/CosmicBackup Smart Desktop Client on your Windows computer, we recommend:
At least 512MB of RAM.
Intel Pentium® 4 or higher processor, AMD Athlon™ 64.
200 MB of free hard drive space.
Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows Server 2008, Windows Server 2008 R2, Windows Server 2011 y Windows Server 2012.
Supports 32 and 64-bit platforms.
Important! Windows XP and Server 2003 are not supported.
A Mac
To run CosmicBackup/CosmicBackup smart app on Mac machine, we recommend:
OS X v10.7 or later.
At least 2 GB of memory
At least 150 MB of available storage.
Website
You can share and download files using CosmicBackup.in from any modern browser. Works best on:
Internet Explorer 7+.
Firefox 3+.
Google Chrome.
Mobile
CosmicBackup can also be accessed through iPhone, iPad, iPod Touch, Android and Windows Mobile 7 devices:
iPhone, iPad, iPod application:
iOS v5.0 o posterior.
An Apple ID to access the app store.
Android App:
Android operating system 2.2 and up
2 MB of free space on the device.
An SD card of any size.

Business

To manage the computers in your CosmicBackup account:

Log in to your CosmicBackup online account.
Go to the Users tab.
Click the link under the computers column next to the name of the user you need to manage your computers.
Once you click this link, a list of all your computers will appear. In the Actions menu, you can find different options:
Show files: to be able to see all the files on this machine and restore your files.
Wake up computer: To wake up suspended computers.
Suspend Computer: To stop the machine backup temporarily.
Archive Computer – To stop backing up your computer permanently but still be able to restore it when needed.
Delete Computer: To remove this computer from the user's account.
Rename computer: to change the name of the computer.
Home To manage the computers in your CosmicBackup account:
Log in to your CosmicBackup online account.
Go to the Users tab.
Click the link under the computers column next to the name of the user you need to manage your computers.
Once you click this link, a list of all your computers will appear. In the Actions menu, you can find different options:
Wake up computer: To wake up suspended computers.
Suspend Computer: To stop the machine backup temporarily.
Archive Computer – To stop backing up your computer permanently but still be able to restore it when needed.
Delete Computer: To remove this computer from the user's account.

CosmicBackup will run the backup based on the backup frequency or backup schedule you have set for it.

If you have decided to run CosmicBackup on a certain schedule, then CosmicBackup will use the Windows Task Scheduler to achieve this. So, if you want to set CosmicBackup to run once a month:

Open CosmicBackup → Settings → Schedule → Select the On schedule option and set any day and time to start the backup at → Save changes. Or, if you have assigned a policy to this user, go to this policy → Settings tab → Backup Schedule and set any day and time to start the backup in → Save Policy.
Now, on your machine, go to Start menu → Control Panel → Administrative Tools → Double click on Task Scheduler.
From the left pane of Windows Task Scheduler, select Task Scheduler Library.
Double-click the CosmicBackup Start Backup task in the list of scheduled tasks.
On the Triggers tab, select the trigger listed there and click the Edit button.
From the window that appears, select Monthly and from the Months drop-down menu, select all months and from the Days menu, select the day you want the backup to run.
Save the changes.
Note that if you edit the Settings in CosmicBackup or the Policy, the scheduling settings in the task scheduler will be reset to the same values in the Scheduling Settings in the policy or in the CosmicBackup client.
The same steps apply to changing the bandwidth throttle schedule, the task name in the task scheduler is CosmicBackup Startup Throttle.

First of all, you will need to map your network drive. To do that:

Go to Start menu → Right click on Computer.
Click Map Network Drive.
Select the letter you want to assign to the drive, and then in the Folder field, type the drive path in UNC format or using the drive's IP address. For example: \\ CosmicBackupServer \ Documents or \\ 192.168.1.211 \ Documents
Check the boxes next to the Connect using different credentials and Reconnect when signing in options, and then click Finish.
Now, you will be asked to enter your Windows login credentials and select the Remember my credentials option.
Once you do that, open CosmicBackup → Data Selections → My Computer tab → Select the drive → Save changes.

You can achieve that in two ways:

From your computer:

Right-click the CosmicBackup icon in the system tray → Select Open Panel.
Click Data Selection.
See the Smart Selections tab.
You can change the file extensions that are backed up in: Office, Financial Files, eBooks, and PDF by clicking the Edit button in any of these groups.
Add new extensions or remove what you don't want CosmicBackup to backup.
You can edit any other data group by selecting it from the drop-down menu at the top of the page.
Click the check mark to save changes. From the CosmicBackup website:
Log in to your CosmicBackup online account.
See the Policies tab.
Click Global Settings → Select the Smart Selections Extensions tab.
Select the category of the extension you want to edit → Add the new extensions separated by semicolons, or delete the unwanted one.
Click Save to save your changes.

If there is no policy assigned to the user:
Right-click the CosmicBackup agent in the system tray and select Open Panel.
Click Settings and then select Advanced Settings.
Enable the Generate image preview for RAW (additional processing) option.
Save the changes.
If there is a policy assigned to the user:
Log in to your CosmicBackup online account.
Go to the Policies tab.
Create a new policy or edit the existing one.
Go to the Settings tab and then check the box next to Generate image preview for RAW (additional processing).
Save the policy.

No, creating a folder in your CosmicBackup online account will not create a similar folder on your machine. You can use the folder you create in your online account to upload files to it. The same applies to CosmicBackup Intelligent.

Log in to your CosmicBackup smart online account.
In the left side menu, select the Users / Servers option.
In the menu on the left side of the Manage Users/Servers page, click on the Servers option. A list of servers added to your CosmicBackup Intelligent account will be displayed.
Click the Actions icon () for the server you want to delete the policy assigned to it → Select the Delete Policy option.
A confirmation message will be displayed. Click OK.
On the server where CosmicBackup Intelligent software is installed, wait 15 minutes for CosmicBackup Intelligent to take the new changes so you can edit your data selections and settings from there, or force immediate synchronization, by right-clicking on the CosmicBackup Intelligent agent ( icon) in the system tray (taskbar) → Tools → Sync account.

If you have assigned a policy to your users, you can control the permissions they have using the options on the Privileges tab in the policy.
Under this tab you will find two groups of privileges:
Web privileges:
Enable data deletion: This option will allow users to delete unwanted files from the web.
Enable sharing: If you have instant storage, your users will be able to share files uploaded to their accounts with anyone (whether they are a CosmicBackup user or not) by using the sharing options on the web.
Allow the ability to edit login email – This option will give the user the ability to change the email that the user enters into their CosmicBackup account.
Allow the ability to change password: By enabling this option, your users will be able to change their web passwords when necessary.
Allow the ability to edit username: This option will give users the ability to change the username of their CosmicBackup account.
Client Privileges:
Add Client Passcode: By enabling this option, the CosmicBackup client will prompt for this password every time the user attempts to open, uninstall, or restore client data
Customize CosmicBackup Privileges
Enable Run Now – This option will allow the user to force the backup to run at any time by pressing the Run Now button on the client dashboard.
Enable Pause/Resume: This option will allow the user to pause/resume the backup by pressing the pause/resume button on the client panel.
Allow the ability to exit CosmicBackup: Enabling this option will allow the user to end the CosmicBackup process and therefore the backup will stop and not start again until the user starts CosmicBackup.
Enable Sharing: If you have instant storage, your users will be able to share files uploaded to their accounts with anyone (whether they are a CosmicBackup user or not) by using the sharing options in the context menu.
Enable file/folder deletion: This option allows users to exclude any file/folder from backup using this option is the context menu.
Enable adding files/folders from context menu – This option will allow users to add new files/folders to the backup using this option in the context menu.
Enable CosmicBackup uninstall: By enabling this option, the user will be able to uninstall CosmicBackup from their machine at any time and thus stop the backup.

Log in to your CosmicBackup smart online account.
Select the Policies option from the left side menu.
Click the Edit icon () next to the policy you want to modify.
Make your changes and click Save to confirm.
Edit Policies that are assigned to multiple users will be applied to all users.

To do that:
Log in to your CosmicBackup online account.
From the Dashboard tab, click the Download CosmicBackup button to download the CosmicBackup installation file to your machine.
Once downloaded, run the installation wizard.
From the main page, click the Restore button at the bottom left of the screen.
Sign in using your email and password.
Select the computer and then the data you want to restore and proceed with restoring your data.
Always make sure before the restore time that you have correctly configured the power options on your computer to avoid going into sleep mode during the restore process and never log out of your user account, reboot or turn off your computer during the restore process, since this will stop the process

This message will appear if you are trying to open CosmicBackup while logged in to another Windows user account, not the same administrator Windows user account that you logged in with when you installed CosmicBackup on this machine in the first place.
This message will appear if you are trying to open CosmicBackup while logged in to another Windows user account, not the same administrator Windows user account that you logged in with when you installed CosmicBackup on this machine in the first place.

While restoring backed up data from your CosmicBackup account, the restoration process will follow the download speed of your Internet connection.
If you notice that the restore is slow, apply the following:
While configuring the restore task, and from the Restore Options window, you can select the Use multithreaded download option. This will speed up the restore, but will consume more resources on your system.
While Antiviruses are very useful software to prevent unwanted software from running on your machine and protect your data, they tend to get aggressive when they find other software adding files to your system, so Antivirus will interfere with the way CosmicBackup job. you significantly restore

After running a backup, you may find files in the pending files list that were not uploaded for one of the following reasons:
Pending files are block level files - by default, CosmicBackup will upload block level files once every 24 hours, so you will have to give CosmicBackup more time, and those files in the pending list will be uploaded.
However, if you are a business user, you can change how often CosmicBackup loads block level files by creating a policy, changing the frequency of backup block files from the Settings tab of this policy, and assigning this policy. policy to any of your users.
Failed to copy: This occurs if CosmicBackup was unable to copy the files to the cache folder to prepare them for upload. To solve this problem:
Check Volume Shadow Copy Service (VSS): CosmicBackup uses this service to backup open and locked files, to check if this service is running on your machine, or if it needs repair, follow the steps below. detailed below.
If this file is always open or in use by other programs, you can add it to the list of VSS extensions in CosmicBackup, which will force the VSS service to be used on these files every time they are backed up.
Check the free space on the drive containing the cache folder: For more information, click here.
Make sure you have full permissions or at least read permission on the file, folder, or directory you want to backup. This article explains how to do that.
If the file listed is stored on a network or external drive, make sure this drive is connected and accessible and that the file is not currently being used by any other processes, as VSS will not copy them.
Upload Failed: Files may remain in the pending files list if there is a problem uploading them. This can be fixed by doing the following:
Check your Internet connection and whether you have set special rules on your router that could be preventing CosmicBackup from uploading files.
Check your firewall and exclude CosmicBackup from being scanned by your antivirus. You can find the steps to do so in this article.
Try enabling/disabling with Secure Socket Layer (SSL) within CosmicBackup. You can find this option in the CosmicBackup client (software) under Settings → Speed or under the Policies tab on the web → under Settings → Security Settings.
Finally, note that on each run, CosmicBackup will try again to reload these files. However, if the problem persists, please contact us at support@CosmicBackup.com

When you install CosmicBackup and enter your account credentials, CosmicBackup will check how many computers you are backing up to your user account so that you do not exceed the allowed limit, which is 3 computers per CosmicBackup Business user, and 1 computer per CosmicBackup user Home .
If configuring CosmicBackup to back up data on this machine will exceed the maximum number of allowed computers that will be listed in your user account, CosmicBackup will show you this message.
To fix this issue, you have two options to select:
For filing and old computer.
To remove an old computer.

By default, CosmicBackup will not show you hidden files/folders in the Data Selection window (under My Computer tab). To make CosmicBackup show those hidden files/folders, here's what you need to do:
Right-click on the CosmicBackup agent in the taskbar, and select the Open Panel option.
Click the Settings button.
Select advanced settings.
Make sure the Show hidden tab in My Computer option is selected.
Click the Save button.

Si se pierde la copia de seguridad programada de CosmicBackup, CosmicBackup pospondrá la copia de seguridad hasta la próxima hora programada. However, you can configure CosmicBackup to run the backup as soon as possible after missing a scheduled time by applying the following:
Since CosmicBackup uses Windows Task Scheduler to run the scheduled backup, open Windows Task Scheduler from:
Start → Control Panel → Administrative Tools → Double-click Task Scheduler
From the left pane of Windows Task Scheduler, select Task Scheduler Library.
Double-click the CosmicBackup Start Backup task in the list of scheduled tasks.
From the Settings tab, select the Run task as soon as possible after the scheduled start option is missed.
Click OK. If Task Scheduler asks you to enter the login password for your user account. Please do so and click OK.

When you schedule CosmicBackup to run the backup at a certain time, your machine must be active for the backup to take place. If your machine is in sleep mode at the time of the backup, CosmicBackup will not be able to run the backup and will postpone the backup until the next scheduled time. For more information on this, click here.
You can configure CosmicBackup to wake up the computer at backup time by applying the following:
Since CosmicBackup uses Windows Task Scheduler to run the scheduled backup, open Windows Task Scheduler from:
Start → Control Panel → Administrative Tools → Double-click Task Scheduler
From the left pane of Windows Task Scheduler, select Task Scheduler Library.
Double-click the CosmicBackup Start Backup task in the list of scheduled tasks.
In the General tab and in the Security options, select the Run if user is logged in or not option.
On the Conditions tab and under Power, select the Wake up computer option to run this task.
Click the OK button. Task Scheduler will ask you to enter your user account login password. Please do so and click OK.

To resolve this issue, please:
Log in to your CosmicBackup online account.
From the panel, click the Download CosmicBackup button. This way you will download the latest build.
Once the download is complete, run the installation wizard and select the Repair\upgrade CosmicBackup option.

CosmicBackup stores backup settings and machine information in your (%appdata%\Genie9\CosmicBackup). When you move to a new machine, this information will not be available there.
So, when you download and install CosmicBackup on your machine and log into your account, if you have already reached the maximum number of computers*, you will be prompted to delete or archive the older machines in order to add the new machine.
The good news is that CosmicBackup has a deduplication feature that will prevent re-uploading the same previously backed up files. For more information, see this article.
CosmicBackup Home users can backup only 1 machine, but CosmicBackup Business users can backup up to 3 machines/users.

You can choose whether you want CosmicBackup to upload your files using your wired connection, wireless connection, or 3G connection.Here is how you can control that:

Method 1: sitio web CosmicBackup

Log in to your CosmicBackup online account.
See the Policies tab.
Create a new policy or click the Edit button next to an existing policy.
Click the Settings tab.
Select one or more of the connection methods you want CosmicBackup to use when uploading your data in Only allow CosmicBackup to upload. The available options are:
Wired connection (LAN)
Wireless connection (Wi-Fi)
3G Connection (PPP)
Click the Save button.
Assign the policy to the desired user.

Method 2: desde tu computadora

Right-click on the CosmicBackup icon in the system tray and select the Open Dashboard option.
Click Settings.
Click the Speed tab.
Under Select Internet connection type, check the boxes next to the options you prefer.
Save the changes.

CosmicBackup stores the backup information and settings in the folder: %appdata%\Genie9\CosmicBackup and if this folder was deleted, CosmicBackup will ask you to start a new backup, but you can restore it from the previous backup that you have.

To avoid deleting these settings when you uninstall CosmicBackup, make sure the Keep CosmicBackup settings (Recommended if you want to reinstall) option is selected.

Now when you reinstall CosmicBackup, it will immediately find your previous backup data and resume backup automatically.

This happens because your Antivirus Program keeps scanning and blocking every file moved by CosmicBackup, and this may cause a conflict. So check your Firewall or Antivirus software.

CosmicBackup is a backup software, which means you need to check your files for changes and modifications and communicate with the server to check the current backup status.

While this is normal behavior for a backup software, some antivirus software may think it is suspicious and constantly scan the files and folders of the CosmicBackup application, thus making it difficult to browse the files and sometimes unable to communicate with the server.

Try excluding the following files/folders from your antivirus:

C:\Program Files\Genie9\CosmicBackup2
C: \ Users \ UserName \ AppData \ Roaming \ Genie9 \ CosmicBackup
C:\Program Files\Genie9\CosmicBackup2\CosmicBackup.exe
C:\Program Files\Genie9\CosmicBackup2\CosmicBackupService.exe

Your antivirus application, firewall, or optimization system may be interfering with CosmicBackup. Consider adding CosmicBackup to your application whitelist.

Find the steps to exclude files/folders from CosmicBackup from your Antivirus below:

And make sure you have TCP ports 80 and 443 open and available through your Firewall.

This message means that your computer could not communicate correctly with our servers or has a missing component. To resolve this, follow the instructions below:

Check your Firewall or antivirus software: CosmicBackup is a backup software, which means it needs to check your files for changes and modifications and communicate with the server to check the current backup status.

Try excluding the following files/folders from your antivirus:

C:\Program Files\Genie9\CosmicBackup2
C: \ Users \ UserName \ AppData \ Roaming \ Genie9 \ CosmicBackup
C:\Program Files\Genie9\CosmicBackup2\CosmicBackup.exe
C:\Program Files\Genie9\CosmicBackup2\CosmicBackupService.exe

Also make sure you have TCP ports 80 and 443 open and available through your Firewall.

This message means that your computer could not communicate correctly with our servers or has a missing component. To resolve this, follow the instructions below:

Open your CosmicBackup software → Settings → Connection → If the Wireless (Wi-Fi) option is selected, click on Wi-Fi Safelist and make sure the All Wi-Fi networks option is selected → Click the Save icon → Click Save icon.

While this is normal behavior for a backup software, some antivirus software may think it is suspicious and constantly scan the files and folders of the CosmicBackup application, thus making it difficult to scan the files and sometimes unable to communicate with the server. Try excluding the following files/folders from your antivirus:

C:\Program Files\Genie9\CosmicBackup2
C: \ Users \ UserName \ AppData \ Roaming \ Genie9 \ CosmicBackup
C:\Program Files\Genie9\CosmicBackup2\CosmicBackup.exe
C:\Program Files\Genie9\CosmicBackup2\CosmicBackupService.exe

Also make sure you have TCP ports 80 and 443 open and available through your Firewall.

Install the required .Net Framework package for your operating system from the following links:
For Windows XP: download link
For Windows Vista: download link
For Windows 7 and 8: download link

If you already have the correct version installed or the previous installer did not fix the problem, repair your .Net installation with this utility: Download Link Once the download is complete, run the tool and follow the steps on your screen to repair your .NET Framework installation.

Install the necessary C++ Redistributables from the links below:
For 64-bit system architecture: click here
For 32-bit system architecture: click here
If none of the above fixes the problem, do the following:
Using a Windows user account that has administrative credentials, log in to the computer.
Press Windows keys + R on your keyboard to open the Run box → Type gpedit.msc and then press ENTER.
In the Local Group Policy Editor, in the Computer Configuration node, double-click Windows Settings, and then double-click Security Settings.
In the Security Settings node, double-click Local Policies, and then click Security Options.
In the details pane, double-click System Cryptography: Use FIPS-compliant algorithms for encryption, hashing, and signing.
In System Cryptography: Use FIPS-compliant algorithms for encryption, hashing, and signing dialog box, click Disabled, and then click OK to close the dialog box.
Close the Local Group Policy Editor.
Exit CosmicBackup. (Right-click the CosmicBackup Agent (icon) in the system tray (taskbar) → Exit)
Start CosmicBackup again. (Start → All Programs → CosmicBackup → CosmicBackup)

CosmicBackup stores backup settings and machine information in its folder (%appdata%\Genie9\CosmicBackup). When you move to a new machine, change the hard drive, reinstall Windows, or even uninstall CosmicBackup without selecting the option to keep CosmicBackup settings (recommended if you want to reinstall), this information will be deleted.

Now, when you reinstall CosmicBackup and log into your account, if you have already reached the maximum number of computers*, you will be prompted to delete or archive the older machines in order to add the new machine.

The good news is that CosmicBackup has a deduplication feature that will prevent re-uploading the same previously backed up files. For more information, see this article.

CosmicBackup Home users can only backup 1 machine/user, but CosmicBackup Business users can backup up to 3 machines/users.

To resolve this issue, you must do the following:

Make sure you have the latest version of CosmicBackup by right-clicking on the CosmicBackup agent in the system tray → Select Tools → Click Check for Updates.
Clear backup cache:
Find the location of CosmicBackup cache folder as mentioned here.
If the Backup Cache folder is still in its default location (on the C: drive), open this folder and delete the contents of the Backup folder from the Cache folder.
If you have moved the cache folder to another drive, go to that drive → _CosmicBackupCache → Open the folder you will find inside it (This folder is named after your username) → Delete the contents of the Backup Cache folder.
Exit CosmicBackup. (Right click on the CosmicBackup agent in the system tray → Exit)
Start CosmicBackup. (From Start menu → All Programs → CosmicBackup → Zo

CosmicBackup stores these files in the Backup Cache folder. By default, this folder is stored in:

% Appdata% \ Genie9 \ CosmicBackup \ Jobs \ {6E820F39-1F0F-4C22-A9F6-5E7CAE6F6FA7} \ Data \ BackupCache

You can change your location by doing the following:

Right click on the CosmicBackup agent in the system tray → select Open Panel.
From Settings → Preferences → See General tab → Click Change Cache Drive.
Select the drive you want CosmicBackup to save the backup cache to, and then save your changes.

CosmicBackup will move the files from the old location to the new location and a hidden folder named _CosmicBackupCache will be created on the drive you selected.

The used space that you can see in the CosmicBackup dashboard on your machine client or your CosmicBackup online account is for all the machines and users you have under your account and not just your machine/user, so Free up space, please refer to the following:

Delete unwanted files from backup.
Delete Deleted Items from Backup: If you deleted files from your machine, they will not be deleted from your CosmicBackup online account unless you specify otherwise (using the Retention option). You can delete these files from your CosmicBackup online account.

To view these deleted files, go to the My Computers tab in your CosmicBackup online account → From the More menu, select Show Deleted.

Delete the versions of the file you don't want.
Delete the archived machine: If you have previously archived any of your machines and you no longer need to back it up, go ahead and delete this machine from your account.
Delete unwanted machines from backup.

First of all, check if this option is enabled: from the CosmicBackup website:
Go to the Policies tab.
Select the policy that was assigned to you.
Click Edit.
See the Settings tab.
Enable CosmicBackup Bookmarks. From your computer:
Right-click the CosmicBackup agent in the system tray and select Open Control Panel.
See Settings and then select Advanced Settings.
Make sure the Show backup markers on backed up files option is selected.
If you use more than one program that uses icon overlays, Windows will disable some of the overlays, so try disabling the overlays for the other programs.
CosmicBackup folder bookmarks will not appear in Windows 7 Library “Pictures, Music…” folders due to the fact that Windows design prohibits giving third-party overlays in these folders. You will find that the icons work correctly on the folders and files within it.

The drag/drop functionality depends on the Internet browser you are using.
If you are using Internet Explorer, you will not be able to drag/drop files or folders directly into your CosmicBackup online account.
If you are using Firefox or Safari, you will not be able to drag/drop folders directly into your CosmicBackup online account. You can only do that with files.
With Google Chrome, you'll be able to drag/drop files and folders directly into your CosmicBackup online account.
You can use this feature only if you have Instant Storage, Instant Vault, or Cold Vault.

There are two reasons for this problem:
The files you want to share are not backed up: you must first add the file to CosmicBackup before you can share it.
These files are stored in cold storage - you must backup these files using instant storage.

CosmicBackup will run the backup based on the backup frequency or backup schedule you have set for it.
If you have decided to run CosmicBackup on a certain schedule, then CosmicBackup will use the Windows Task Scheduler to achieve this. So, if you want to configure CosmicBackup to run on different schedules for some days of the month or times of the year, for example, you can achieve this with the steps below:
Open CosmicBackup → Settings → Schedule → Select the On schedule option and set any day and time to start the backup at → Save changes. Or, if you have assigned a policy to this user, go to this policy → Settings tab → Backup Schedule and set any day and time to start the backup in → Save the policy.
Now, on your machine, go to Start menu → Control Panel → Administrative Tools → Double click on Task Scheduler.
From the left pane of Windows Task Scheduler, select Task Scheduler Library.
Locate the task called “CosmicBackup Start Backup” and right-click on it, then go to Export -> save it to your desktop.
Right-click an empty spot in the Scheduler Library and then click “Import,” then select the previously exported task from where you saved it.
Once the task configuration dialog box is displayed, make sure to change the name of the task, then from the Triggers tab, select the trigger that appears there and click the Edit button.
From the window that will appear, select Monthly, Yearly or Daily, etc., and set your second schedule in terms of run time and periods.
Save the changes.
Note that if you edit the Settings in CosmicBackup or the Policy, the scheduling settings in the task scheduler will be reset to the same values in the Scheduling Settings in the policy or in the CosmicBackup client.
The same steps apply to changing the bandwidth throttle schedule, the task name in the task scheduler is CosmicBackup Startup Throttle.

Instant Vault is a place where you can upload files/folders directly from anywhere to your CosmicBackup account, with a simple drag and drop for those files/folders. You can also copy any of your backed up files/folders from your Instant Storage to Instant Vault for sharing, as adding Instant Vault to your account provides the ability to share data between collaborators without altering the structure of your original backed up files.

To upload data to Instant Vault, you can apply one of the following methods:

Log in to your CosmicBackup online account.
See the My Computers tab.
Select the Instant Vault option from the left menu.
Drag and drop files/folders from anywhere into the root of this Instant Vault, or create a new folder there, and drag and drop data into it.
To copy any of your backed up data to Instant Vault, here's what you'll need to do:
Log in to your CosmicBackup online account.
See the My Computers tab.
Locate the backup data you want to copy and drag it to Instant Vault. A copy of the data will be added to Instant Vault, and your original files will remain intact.
Only files that have been backed up to Instant Storage can be copied to Instant Vault.
To share files/folders in Instant Vault, here's what you need to do:
Log in to your CosmicBackup online account.
See the My Computers tab.
Select the Instant Vault option from the left menu.
Select the data you want to share → Click the Share icon.
A shared window will appear containing three tabs:
Users: Enter the names of the users you want to share data with and select the type of access to give the users.
Link: Contains the link that you can send via email, chat or post it on your wall or website.
Email: Enter the emails of the people you want to share the data with.
You can also click Add Sharing Settings where you can:
Set a name for the share.
Set a password for sharing
Request a download notification.
Determine when the sharing link will expire.

You can now force CosmicBackup to scan all selected directories periodically to find and backup new or modified files. Here is how you can achieve this:

Method 1: desde tu computadora

Right-click on the CosmicBackup icon in the system tray and select the Open Panel option.
Click Settings.
See the Backup Schedule option.
Select the On schedule option, and set how often you want to perform a full scan on all selections.
To save.

Method 2: desde el sitio web CosmicBackup

Log in to your CosmicBackup online account.
See the Policies tab.
Click the Global Settings button.
On the General tab, set how often you want to perform a full scan on all selections.
To save.

CosmicBackup has introduced a deduplication feature. This feature will work between your machines and CosmicBackup servers to locate duplicate files.

So when:

You move your files to a new machine
Reinstall Windows on your machine
Back up the same file from two or more machines
Back up the same file that is stored in two or more locations
When you start a new full backup on the current one and configure CosmicBackup to backup the same files
When you want to move the same data from an old drive to a new one.

CosmicBackup will be able to see that you previously backed up the same files. Accordingly, CosmicBackup will scan the files again, but will not upload them at any time, saving you bandwidth.

On the server side, those duplicate files will be copied under the new location so you can find and restore them from any location you prefer.

Deduplication is disabled for files that you have backed up using Block Level technology

You can now upload files/folders from any machine (without having the CosmicBackup client installed) directly to your online account. To do that, please:

Log in to your CosmicBackup online account.
See the My Computers tab.
Select the Instant Vault option from the left menu. If you haven't already added Instant Vault to your account, you will need to add/enable to continue.
Drag and drop files/folders from anywhere into the root of this Instant Vault, or create a new folder there, and drag and drop data into it.

Doing the clean uninstall means that you will delete the settings from your current backup. Therefore, when you install CosmicBackup Intelligent again on the same machine, you will need to start over with a new backup.

These are the instructions you need to follow to perform a clean uninstall of CosmicBackup Intelligent. If you want to keep the settings, just ignore step #2.

Go to Start menu → All Programs → CosmicBackup Intelligent → CosmicBackup Intelligent Tools → Uninstall. ORGo to: C:\Program Files\Genie9\CosmicBackup Intelligent and double-click the uninstall.exe file.
Now, the CosmicBackup uninstall wizard will open. To perform a cleanup, uninstall it, make sure the Keep CosmicBackup Smart Settings option (Recommended if you want to reinstall) is not selected.
Click on the Uninstall button to continue the uninstallation process.

For troubleshooting purposes, Technical Support may request program trace logs. Please note that these logs do not contain passwords or personal information.

If you are a user with an assigned policy, click here to learn how to generate the logs.

To enable the advanced logging option and generate the logs, here is what you need to do:

CosmicBackup Intelligent and Windows
CosmicBackup Intelligent and Mac
Right-click on the CosmicBackup Intelligent icon in the system tray (taskbar), and select the Open Dashboard option.
Click Settings → Preferences → Select Enable advanced logging for debugging option → Save.
Right-click on the CosmicBackup Intelligent icon in the system tray (taskbar) and select the Exit option.
Start CosmicBackup Intelligent again. (Start Menu → All Programs → CosmicBackup Intelligent → CosmicBackup Intelligent)
Replicate the problem.
Now, copy/paste the following URL into your Windows Explorer address bar and press Enter:

% appdata% \ Genie9 \ CosmicBackup Intelligent \ Jobs \ {6E820F39-1F0F-4C22-A9F6-5E7CAE6F6FA7}

Copy the logs folder to a known location (such as desktop) → Compress the folder into .zip and send it to support.
See this location: C:\Program Files\Genie9\CosmicBackup Intelligent → Copy the Logs folder from there to another location → Compress the folder into .zip and send it to support.
AppData and application data are hidden folders in Windows.
If you are interested in viewing hidden files on MAC operating system, here is what you need to do:

From the Finder bar, click Go → Utilities → Double click on the Terminal option → In the opened Terminal window, copy and paste the following line:

defaults write com. apple. Finder AppleShowAllFiles TRUE

Press Back → Hold down the 'alt' key on the keyboard and right-click on the Finder icon → Click Restart.

If you have Anti-Virus installed, try excluding the following directory from being scanned, to avoid slow performance while logs are generated:

For Windows Vista, 7, 8, 10, 2008, 2012:

C:\Users\(Your username)\AppData\Roaming\Genie9

For Windows XP/2003:

C: \ Documents and Settings \ (Su nombre de usuario) \ Application Data \ Genie9

Connect your file storage services and social media profiles with your CosmicBackup Intelligent account

Now you can have all your important and valuable data in one place, so you can easily access it, search it and share it with others.

CosmicBackup Intelligent lets you import the files you have on your other storage services, like Box and Dropbox, into your smart account, so you can find your documents, photos, and videos in record time. Additionally, you can connect your Facebook account with your CosmicBackup Intelligent One, to save all your personal photos and videos directly there.

To do so, here's what you need to do:

Log in to your CosmicBackup Intelligent online account.
Select the Discover option from the left side menu.
In the left side menu, and under the Services section, click on the name of the service you need to connect to your CosmicBackup Intelligent account.
A new window will open asking you to enter the service login credentials you need to connect to your CosmicBackup Intelligent account. Please do it. CosmicBackup Intelligent will take some time to get your files from the selected service and store them in your smart account.

By default, CosmicBackup / CosmicBackup Intelligent will use any available Internet connection at the time of upload. You can customize it to use only a certain connection by doing the following:

Method 1: del software inteligente CosmicBackup

Right-click CosmicBackup Smart Agent (icon) in the system tray → Open Panel.
Click Settings.
Select the Connection option from the left side menu.
Select the connection type you prefer CosmicBackup to use when uploading data. There will be three options there, and you can select more than one of them:
Wired connection (LAN).
Wireless Connection (Wi-Fi): You can also create a Wi-Fi safe list, to specify which Wi-Fi connection CosmicBackup can use in case you have multiple Wi-Fi connections.
Mobile connection (PPP, 3G, 4G, etc.).
Enable the Use SSL option if you prefer
Click the Save icon.

Method 2: desde el sitio web de CosmicBackup Intelligent

This method applies when you use a policy to control backup.

Log in to your CosmicBackup Intelligent online account.
Select the Policies option from the left side menu.
Click the Edit icon () next to the name of the policy you want to edit or create a new policy.
On the Settings tab, and from the General Settings section, select the connection type you prefer CosmicBackup to use when uploading data, from the Allow CosmicBackup to upload alone option. There will be three options there, and you can select more than one of them:
Wired connection (LAN).
Wireless Connection (Wi-Fi): You can also create a Wi-Fi safe list, to specify which Wi-Fi connection CosmicBackup can use in case you have multiple Wi-Fi connections.
3G connection (PPP).
Click the Save button to save your changes.

AI Tags means Artificial Intelligence Tags.

Every time you upload a photo to your CosmicBackup Intelligent account, CosmicBackup Intelligent will analyze and understand the objects in it, and add them as searchable content, so you can search for phrases and find the photos you're interested in viewing in one go.

To find your AI tags, here's what you do:

Log in to your CosmicBackup Intelligent online account.
From the left side menu, select the Discover option.
In the left-side menu under the Discover Data page, click the AI Tags () button. This will open the AI Tags box on the right side of the page.
In this AI Tags box, you will find all the tags that CosmicBackup Intelligent automatically detected. You can search for those tags to get the images associated with them.

CosmicBackup Intelligent keeps records of every action performed on the system or machine where CosmicBackup Intelligent software is installed, such as:

Add/Suspend/Delete/Activate a User/Computer/Server.
If any user searched/opened/downloaded any file.
If a file is uploaded/renamed/deleted from the machine where CosmicBackup Intelligent software is installed.

Here is how to use the Audit option:

Log in to your CosmicBackup smart online account.
In the left side menu, select the Audit option. The Audit Viewer page will open.
On the Audit Viewer page, you can be more specific about what to verify by completing the search fields and clicking the Search button.

If you are the administrator of the CosmicBackup Intelligent account, you can view some reports about it by doing the following:

Log in to your CosmicBackup smart online account.
In the left side menu, click on the Reports option. CosmicBackup Intelligent will provide you with a list containing the following reports. All you need is to click on the desired report to view it:
Alerts: See the main problems happening in the system.
Activity Flow: Backup and restore history of all users.
Bandwidth Usage: This page reports data usage and information for this account.
Customer Locator: This page shows users' locations on the world map.
Billing: This page reports all billing information.
Deployment: deployment reports.

CosmicBackup has a built-in “Auto Exclude” list that prevents certain files and folders from being backed up. These include temporary files and certain system files that may cause problems with backup progress and are not beneficial for restoring.

*Each item you attempt to upload/download from/to the website is called a “Request”. There is no limitation on the number of requests you can make, so if your data is large, you will need to divide it into smaller groups that fit the description in the tables above.

How can I share files and folders from my CosmicBackup Intelligent?

First of all, in order to share your data, you must store it in hot storage, not cold storage.

To share files/folders, please apply the following:

Log in to your CosmicBackup smart online account.
From the left side menu, select the Discover option.
Search for the files/folders you want to share using the Search option, or click on the name of the computer that has the files/folders you want to share and browse to their location on the selected computer.
Check the files/folders you want to share.
Click the Share icon below your name.
The Sharing window appears, and you can select the sharing method you prefer and add sharing settings, such as the following:
Share methods
Users: Enter the names of the users you want to share the data with, if they are already added as users in your CosmicBackup Intelligent account, or enter the email addresses of the person (people) you want to share the information with. CosmicBackup Intelligent will send an email to selected users, with the shared file names and a link leading to a CosmicBackup Intelligent page where recipients can view the shared files/folders.
Link: Click the Activate Link button, then copy the link and send it to the person you want to share the files/folders with.
Advanced settings
Enable Password: To set a password on shared files (password required before viewing or downloading data).
Send me download notification: An email will be sent to the email address the account is linked to each time files are downloaded with the timestamp (date and time) of the download time.
Expire on: To set an expiration date, files will not be shared afterward.

Files in cold storage cannot be shared except for videos, audios, and images.

To backup a PC using CosmicBackup Intelligent, do the following:

If you don't have an account yet, feel free to sign up for a trial now so you can try it out.

From the Dashboard, click the Download CosmicBackup Intelligent button to download the CosmicBackup installation file to your machine.
Run the downloaded installation file and follow the on-screen steps in the installation wizard.
Select the data you want to back up. You will have three tabs to choose from:
Smart Selection – Contains several built-in plugins that you can use to back up some of the most important items on your computer.
My Computer: Allows you to back up files and folders from any location that is easily accessible from My Computer using an easy-to-use interface similar to Windows Explorer.
Cold Storage: Low-cost storage that provides an optimal, secure and reliable storage solution for infrequently accessed data. The difference between cold storage and flash storage is that it takes 3-5 hours for data to be restored.
Select the files you want to backup using OCR (this is not available for all plans)
Specify your backup settings:
Run on schedule – Set how often you want CosmicBackup to back up your files.
Bandwidth Throttling - Enable this option to limit the upload bandwidth allowed for CosmicBackup, this option will NOT give the full speed potential of CosmicBackup, but you can enable it if you want to upload files or use your upload bandwidth with other Tools / Programs.
Hybrid +: CosmicBackup Hybrid + doubles your backup protection by creating a copy of each backed up file on a local server, external or network drive; ensuring faster recovery when necessary.

If there is a policy assigned to the user who is installing CosmicBackup on their machine, once you install the configuration file and log in to the user's account, the backup will start automatically without the need to configure it manually.

CosmicBackup Intelligent has an interesting Discover page. To view this page:

Log in to your CosmicBackup smart online account.
In the left side menu, click on the Discover option.
All the files backed up by you will be displayed in front of you. You can change the view of files (List View/Grid View) and turn on/off showing deleted data using the icons at the top right corner of the page.
To view backed up data from a certain computer, server, tablet, or mobile device, select it from the list of your devices in the left menu.
To view data backed up by another user (You must be an administrator user to do this), click on the Users icon located in the area where you can view your Devices → Select the user you want to view your devices → OK.
To view a certain category of data (photos, videos, etc.), select the desired category from the categories in REFINE BY on the left side menu. Here is a list of extensions supported by CosmicBackup Intelligent.
To view certain data based on its owner, select the owner from the owner list under REFINE BY in the left-hand menu.
To view certain data by size, specify the desired size in the Size list under REFINE BY in the left-side menu.
To view certain data based on its modified date, specify the desired date from the Modified Date list under REFINE BY in the left-side menu.
To view complete information about a certain file, select it → Click the corresponding Information icon → Complete information about the selected file will be displayed on the right side of the page.
From the Details view, you can Download, Share, Delete and Tag this selected item.
From the Versions view, you can see the versions you have for this selected item.
You can select multiple items together. Once selected, you can also download, share, delete and tag that selected item.
Now you can reach your desired data quickly and easily, by using the Search function.

With our indexing technology, you can now use CosmicBackup Intelligent to search for words and phrases within any document (instead of just searching for file names). Our technology has been designed to understand sentence structures and language variations. This means that from any computer or mobile device, you can search for any word and CosmicBackup Intelligent will display the relevant results like a search engine. CosmicBackup Intelligent will extract the paragraph where the search phrase is located, so you can check which file you want to access. Our indexing technology supports 22 languages.

Log in to your CosmicBackup Intelligent online account.
In the left side menu, click on the Settings option.
You will find two sections there:
Retention Settings: Specify file retention settings for cold storage data, hot storage data, and deleted files.
Report Settings: Here you can specify email notification and alert settings and frequency.

Log in to your CosmicBackup Intelligent online account.
In the left side menu, select the Users / Servers option.
In the menu on the left side of the Manage Users/Servers page, click the Computers option if you want to rename a computer, or Servers if you want to rename a server.
Click on the Actions icon () for the computer/server you want to rename → Select the Rename computer or Rename server option.
Type the new name in the window that opens → Submit.

This feature is not available for CosmicBackup Home users.

Method 1: utilizando el cliente CosmicBackup

Right click on the CosmicBackup icon in the system tray, and select Open Dashboard
From the CosmicBackup control panel, click Data Selection.
See the Smart Select tab and select Mail. This will backup Outlook PST files to Instant Storage.
If you want to backup Outlook to cold storage; refer to the Cold Storage tab, click Add Smart Select and then select Mail or click Add File/Add Folder button, select the desired PST file and click.
Click Save.

Method 2: usar políticas.

Log in to your CosmicBackup online account.
See the Policies tab.
Create a new policy, or select to edit an existing one.
To back up Outlook to Instant Storage, select the Mail category on the Active Storage Data tab.
To backup Outlook to Cold Storage, add the path of the PST files from the Cold Storage Data tab.
Click the Save button to confirm the changes.
Assign the policy to the desired user.

CosmicBackup will back up the PST files that Outlook uses now. If you have archived or old PST files that are not connected to Outlook now, be sure to select them manually.

Method 1: utilizando el cliente CosmicBackup

CosmicBackup Intelligent has different modes to adapt to different computing environments, these modes are:

Smart mode: habilite el ajuste automático de la velocidad de respaldo en función de la actividad del usuario para que se ejecute sin problemas en el fondo; Copia de seguridad más rápida cuando la computadora está inactiva.

Turbo mode: ejecute la copia de seguridad a la velocidad del Turbo para una finalización más rápida. En este modo, CosmicBackup consumirá más recursos, por lo que se recomienda habilitar este modo cuando la máquina esté inactiva.

Switching between these two modes can be done during the loading process, simply by clicking on the Switch to Smart / Turbo Mode option in the Dashboard of the CosmicBackup / CosmicBackup Intelligent software.

Block level technology

Every time CosmicBackup is run; New, modified and modified files will be added to the backup. Small files will be taken as a full file, for faster restoration. However, large modified files can be backed up using CosmicBackup's Block Level technology. This technology is ideal for large files that undergo slight changes, such as databases, Outlook email files (PST), etc. In this type of backup, only the files will be backed up and not the entire file, which will save more space and time.

To add more file extensions to the list of files you want CosmicBackup to back up with Block Level technology, apply the following:

Method 1: del software inteligente CosmicBackup

Right-click CosmicBackup Smart Agent (icon) in the system tray → Open Panel.
Click Settings.
Select the Advanced Settings option from the left side menu.
In the Block Level Extensions input box, type the extensions of the files that you want CosmicBackup to back up using this technology.
Click the Save icon.

Method 2: desde el sitio web de CosmicBackup Intelligent

This method applies when you use a policy to control backup.

Log in to your CosmicBackup Intelligent online account.
Select the Policies option from the left side menu.
Click the Edit icon () next to the name of the policy you want to edit or create a new policy.
In the Extensions tab and in the Block Level Extensions section, type the extensions of the files you want CosmicBackup to back up using this technology.
Click the Save button.

Method 1: desde el cliente inteligente CosmicBackup instalado en su máquina

Right-click on the CosmicBackup Intelligent Agent (icon) in the system tray (taskbar) of the machine where the CosmicBackup Intelligent software is installed → Select the Open dashboard option.
Click Data Selections.
Check the Cold Storage tab and add the path(s) of the file(s) or folder(s) you want to backup to Cold Storage.
Click the Save icon.

Method 2: las políticas

Log in to your CosmicBackup smart online account.
In the left side menu, select the Policies option.
Create or edit the existing policy.
Add the paths of the files or folders you want to back up from the Cold Storage Data tab and save your changes.
Assign the policy to the desired user.

File retention

Log in to your CosmicBackup Intelligent online account.
In the left side menu, click on the Settings option.
In the Retention Settings section, configure the desired settings for retention → Click the Save Settings button.

These settings will apply to all users added to your CosmicBackup Intelligent account.

Schedule your backup

Method 1: del software inteligente CosmicBackup

Right-click CosmicBackup Smart Agent (icon) in the system tray → Open Panel.
Click Settings.
Select the Schedule option from the left side menu.
Set how often you want CosmicBackup Intelligent to back up your files. There will be two options there:
Back up every: Using this option, you will tell CosmicBackup Intelligent how often you want it to upload new and changed files that it has detected in your selected directories.

By selecting this option, you can also tell CosmicBackup Intelligent how often you want it to continue and check all selected directories again, to make sure nothing has been missed, especially when backing up network drives that are not They are connected all the time. You can do this using the Perform a full scan on all selections option in each option.

On Schedule: Using this option, you will tell CosmicBackup Intelligent the exact time and day to start the upload process of the new and modified files it has detected in your selected directories. You can also specify what time you prefer CosmicBackup Intelligent to stop loading, but this is optional.
Click the Save icon.

Method 2: desde el sitio web de CosmicBackup Intelligent

This method applies when you use a policy to control backup.

Log in to your CosmicBackup Intelligent online account.
Select the Policies option from the left side menu.
Click the Edit icon () next to the name of the policy you want to edit or create a new policy.
On the Settings tab, and from the Backup Schedule section, configure the scheduling scheme you want.There will be two options there:
Back up every: Using this option, you will tell CosmicBackup Intelligent how often you want it to upload new and changed files that it has detected in your selected directories.

On Schedule: Using this option, you will tell CosmicBackup Intelligent the exact time and day to start the upload process of the new and modified files it has detected in your selected directories. You can also specify what time you prefer CosmicBackup Intelligent to stop loading, but this is optional.
Click the Save button to save your changes.

Log in to your CosmicBackup Intelligent online account.
From the left side menu, select the Discover option.
In the left side menu under the Discover Data page, choose the machine that contains the files/folders you want to delete by clicking on its name.
Select the files/folders you want to delete and click the Delete icon.
Important! By deleting files/folders from your backup in this way, CosmicBackup/CosmicBackup Intelligent will not back up those files/folders again unless the original files/folders are modified.
If you have files that were deleted from your machine and you want to remove them from the backup, go to the More menu and make sure the Show Deleted Items option is selected so you can view them and select what you don't want.
If you do not want CosmicBackup/CosmicBackup Intelligent to reload deleted files/folders in case they are modified, be sure to deselect them in the data selections.

As CosmicBackup backs up your files incrementally, it will create a new version of your files once they are modified, and you can select to restore a previous version of your desired file.
CosmicBackup Business users can control how many versions of files they want to keep in their backup. For more information, click here.
CosmicBackup / CosmicBackup Intelligent Home users cannot control the number of old versions they want to keep in their backup. File versions are purged automatically, as CosmicBackup / CosmicBackup Intelligent Home will only keep the last 10 versions of each file.
For more information on how to restore/view previous versions of your files, click here.

How can I restore files backed up using Cold Storage?

Method 1: utilizando el software inteligente CosmicBackup

Right-click the CosmicBackup Smart Agent (icon) in the system tray (taskbar) and select the Open Dashboard option.
Click on the Restore option.
From the window that will appear, select the name of the computer you want to restore from.
Select the data you want to restore, make sure you have selected only the data stored in cold storage, and click the Next button.
Select the restore location, restore options and time frame you want to restore then click the Next button.
CosmicBackup Intelligent will start calculating the files to restore and you will see a red cloud appear in the system tray.
Typically, the download takes 3-5 hours to start, so keep your machine running and CosmicBackup will restore your files when they are ready and available. You can also minimize the window as this will not affect the restore process.

Method 2: desde la cuenta en línea

Log in to your CosmicBackup smart online account.
From the Discover screen, and under My Computers, select the computer you want to restore from.
Find the cold storage data you want to restore. CosmicBackup Intelligent will display a Snowflake icon on folders that include cold storage data.
Check the files/folders you want to download.
Click the download button below your name.
Once they are ready; In about 3-5 hours, you will receive an email with a link to access those files.
Open the link, select the files you want to restore and click the Download button. The maximum daily download quota when restoring Cold Storage files from the online panel is 1 GB.
The same methods applied if you want to restore from an archived computer.
Always make sure before the restore time that you have correctly configured the power options on your computer to avoid going into sleep mode during the restore process, and never log out of your user account, restart it, or turn it off during the restore process , as it will stop the process.

CosmicBackup does not delete files from the backup, even if you have deleted them from your machine. In the event that you have deleted files from your machine, you will find that your file(s) are still available in the CosmicBackup backup. To restore these files:

Method 1

Sign in to your CosmicBackup account.
See the My Computers tab.
From the list of your computers on the left side of the page, select the computer you want to restore from.
By default, deleted files will appear and their names will be displayed in red, so select the files you want to restore and click the download button. But if they didn't appear, go to the More menu and click Show Deleted.

You can type the name of the file you want to restore in the search box and it will appear directly in the results.

Method 2

Click the CosmicBackup icon in the system tray and select Open Panel.
Click Restore.
Select the computer you want to restore data from, using the drop-down menu next to Computer Name.
Check the box next to Show/Restore Deleted Files to be able to view deleted items. Deleted folders\files will appear greyed out.
Select the files you want to restore and click Next.
Select the restore location (original or alternate location), replace existing file options and the time frame in which the previous versions were backed up, if you want to restore all files from the initial backup (home from the backup) until a certain day, you can use the Restore Date Range option where you can select the form date to be a previous date (i.e. 1/1/2012) and until the date is the date desired, then click the Next button.

Method 1: utilizando el software inteligente CosmicBackup

Right-click on the CosmicBackup agent in the system tray and select the Open Dashboard option.
Click on the Restore option.
From the window that will appear, select the name of the computer you want to restore from.
Select the file you want to restore a previous version of, and click the Show Versions option next to it.
From the versions window, click the version you need to restore and then click the Save button.
Select the restore location, restore options and time frame you want to restore then click the Next button.
CosmicBackup will begin the restore process and you will see a red cloud icon appear in your system tray.

Method 2: desde la cuenta en línea

Log in to your CosmicBackup smart online account.
View the file you want to restore.
Click the information button for that file, or right-click on it and then click Show Versions
On the right side of the screen, click versions.
Click download for the version you want to download.
Note that you can view versions of one file at a time.
The same methods applied if you want to restore from an archived computer.

Method 1: utilizando el cliente CosmicBackup

Right-click on the CosmicBackup agent in the system tray and select the Open Dashboard option.
Click on the Restore option.
From the window that will appear, select the name of the computer you want to restore from.
Select the data you want to restore and click the Next button.
Select the restore location, restore options and time frame you want to restore then click the Next button.
CosmicBackup will start calculating the files to restore and you will see a red cloud appear in the system tray.

Method 2: desde la cuenta en línea

Log in to your CosmicBackup online account.
From the Discover screen, and under My Computers, select the computer you want to restore from.
Find the location you want to restore from.
Check the files/folders you want to download.
Click the download button below your name.
The same methods applied if you want to restore from an archived computer.
Always make sure before the restore time that you have correctly configured the power options on your computer to avoid going into sleep mode during the restore process, and never log out of your user account, restart it, or turn it off during the restore process since this will stop the process

Every time you install CosmicBackup on a machine and configure backup, a new computer will be added to your CosmicBackup online account.

If you no longer want to back up a certain computer, and you don't want to keep its data on your storage, then deleting the computer is the best option for you. Here's how you can delete a computer in detail:

Log in to your CosmicBackup Intelligent online account.
In the left side menu, select the Users / Servers option.
From the menu on the left side of the Manage Users/Servers page, select the Computers option. A list of your backed up computers will be displayed.
Click the Action icon () of the computer you want to delete your backup from → Select the Delete Computer option.
A confirmation message will appear, click OK to continue.

Deleting a computer will delete all data that is linked to this computer and load from it.

How can I select what CosmicBackup backs up?

There are three ways to do it:

During backup setup, you will be asked to select what to backup.
Assign a policy for the user.
Using the vaults.

How to archive a computer

Every time you install CosmicBackup on a machine and configure backup, a new computer will be added to your CosmicBackup online account.

If you no longer want to back up a certain computer but want to keep its data for later restoration, then archiving the computer is the best option for you. Here's how you can archive a computer in detail:

Log in to your CosmicBackup Intelligent online account.
In the left side menu, select the Users / Servers option.
From the menu on the left side of the Manage Users/Servers page, select the Computers option. A list of your backed up computers will be displayed.
Click the Action icon () of the computer you want to archive your backup to → Select the Archive Computer option.
A confirmation message will appear, click OK to continue.

Bandwidth regulation

CosmicBackup backs up to Amazon S3 servers, and does not throttle or throttle upload speeds unless the user chooses to restrict the bandwidth used by CosmicBackup.

You can enable bandwidth throttling and schedule it (if necessary) as follows:

Method 1: desde tu computadora

Right-click on the CosmicBackup Intelligent icon in the system tray and select the Open Dashboard option.
From the CosmicBackup control panel, click Settings.
From the left panel, select Resource Optimization.
Check the box next to Enable bandwidth acceleration.
Set the acceleration options you want CosmicBackup Intelligent to do.
To save.

Method 2: desde el sitio web CosmicBackup

Log in to your CosmicBackup smart online account.
See the Policies tab.
Create a new policy or click the Edit button next to the name of the policy you want to edit.
Go to the Settings tab.
Set your throttling options in the bandwidth throttling section.
Click the Save button to save your changes.
Assign the policy to the desired user.

Multi-threaded loading

This file upload method will speed up your backup by uploading more than one batch at a time. On the other hand, this means that more bandwidth will be used, since we are uploading more files at once.

You can enable/disable multithreaded loading option like below:

Method 1: del software inteligente CosmicBackup

Right-click the CosmicBackup Smart Agent (icon) in the system tray → Open Dashboard.
Click Settings.
In the left panel, select the Resource Optimization option.
Check or uncheck the box next to Use multithreaded loading (faster backup).
Click the Save icon.

Method 2: desde el sitio web de CosmicBackup Intelligent

This method applies when you use a policy to control backup.

Log in to your CosmicBackup Intelligent online account.
Select the Policies option from the left side menu.
Click the Edit icon () next to the name of the policy you want to edit or create a new policy.
On the Settings tab, and from the General Settings section, check or uncheck the box next to Use multithreaded loading option (consumes full bandwidth).
Click the Save button to save your changes.
Assign this policy to the searched users.

Enabling the bandwidth throttling option will disable this multithreaded loading directly.

Your files are safer while stored in your CosmicBackup account than on your computer. Other people in your account cannot see your files and you cannot view your files.

CosmicBackup employees are prohibited from viewing the contents of the files you store in your CosmicBackup account. Additionally, we employ a variety of physical and electronic security measures to protect user information from unauthorized access. Always remember that a CosmicBackup employee will never ask you for your account password.

More information

CosmicBackup uses modern encryption methods to transfer and store your data.

Files are encrypted before leaving the machine with 256-AES. You can specify your own encryption password (optional).
They are transferred through an SSL encrypted layer. You can enable this option from CosmicBackup client (Software) → Settings → Connection → Enable Use SSL option → Save.
The website and client software have been hardened against hacker attacks.
Shared files are decrypted on the recipient's machine.
Amazon S3 storage is also encrypted using Server Side Encryption (SSE). For more information, see Amazon's security overview: https://aws.amazon.com/security/.

The Security White Paper here provides more information on encryption and decryption processes.

If you have specified your own encryption password, be sure to save it somewhere safe, otherwise you will not be able to recover your files.

Yes, CosmicBackup filters support regular expressions, but you must enable the option for regular expressions by doing the following:

Right-click on the CosmicBackup icon in the system tray and select the Open Panel option.
From the CosmicBackup control panel, click Data Selection.
Click File Filters.
Click the Add button to add a new filter or click the Edit button to edit one of the existing filters.
Check the Regular Expression box next to the option to include or exclude file types or expressions, and type the desired regular expression.
Save your changes.

You can find examples on how to use regular expressions in this article.

Method 1: utilizando el cliente CosmicBackup

Right-click the CosmicBackup icon in the system tray (taskbar) and select the Open Panel option.
From the CosmicBackup control panel, click Data Selection.
Click File Filters.
In the File Filters window, click the Add button.
Select one of the following options:
All Selections (All Files, Folders, and Smart Selections) – Applies the created filter to all selected data in the backup.
Specific path: Apply the created filter only to files in this location.
Select one of the following two options:
Include only the following extensions or expressions.
Exclude only the following extensions or expressions.
Type the extensions or regular expression.
If you want to exclude files based on their date or size, check the boxes next to:
Do not back up files larger than…
Do not backup files older than…
Save your settings

Method 2: usar el sitio web

Log in to your CosmicBackup online account.
See the Policies tab.
Create a new policy or click the Edit button next to the name of the policy you want to edit.
Go to the Extensions tab and scroll down to the Exclude Global option.
In the blank box, type the extensions of the files you want to exclude from the backup, separated by semicolons. (For example: *.exe; *.html; *.docx)
If you want to exclude the contents of a specific folder, you can use the Exclude by Folders option of the Exclude Global option; just type the folder path.
Additionally, from the Cold Storage and Live Storage Data tab, when you add a folder\drive by entering its path manually, you can use the Filters button.
Then include/exclude files using their extensions or the regular expressions.
Click the Submit button to save your changes.
Assign this policy to the searched users.

You can exclude files from CosmicBackup Intelligent in many ways:

Drag and drop the files to the No-CosmicBackup Intelligent Zone folder on your desktop.
Delete files from CosmicBackup.
Use File Filters.
Edit the assigned policy.
Open the CosmicBackup smart client on your machine → Settings → Preferences → Check the Auto Exclude tab → Click Add to add the files/folders you want to exclude.

Log in to your CosmicBackup online account.
From the left-hand menu, select Discover.
Click More and then Manage Actions. A list of all the files/folders you have shared will be displayed.
From the list of shares in the same row as the shared file you no longer want to share and under Actions, click Delete.

How can I select what CosmicBackup backs up?

There are three ways to do it:
During backup setup, you will be asked to select what to backup.
Assign a policy for the user.
Using the vaults.

Every time you install CosmicBackup on a machine and configure backup, a new computer will be added to your CosmicBackup online account.

Log in to your CosmicBackup Intelligent online account.
In the left side menu, select the Users / Servers option.
From the menu on the left side of the Manage Users/Servers page, select the Computers option. A list of your backed up computers will be displayed.
Click the Action icon () of the computer you want to archive your backup to → Select the Archive Computer option.
A confirmation message will appear, click OK to continue.

CosmicBackup backs up to Amazon S3 servers, and does not throttle or throttle upload speeds unless the user chooses to restrict the bandwidth used by CosmicBackup.

You can enable bandwidth throttling and schedule it (if necessary) as follows:

Method 1: desde tu computadora

Right-click on the CosmicBackup Intelligent icon in the system tray and select the Open Dashboard option.
From the CosmicBackup control panel, click Settings.
From the left panel, select Resource Optimization.
Check the box next to Enable bandwidth acceleration.
Set the acceleration options you want CosmicBackup Intelligent to do.
To save.

Method 2: desde el sitio web CosmicBackup

Log in to your CosmicBackup smart online account.
See the Policies tab.
Create a new policy or click the Edit button next to the name of the policy you want to edit.
Go to the Settings tab.
Set your throttling options in the bandwidth throttling section.
Click the Save button to save your changes.
Assign the policy to the desired user.

You can enable/disable multithreaded loading option like below:

Method 1: del software inteligente CosmicBackup

Right-click the CosmicBackup Smart Agent (icon) in the system tray → Open Dashboard.
Click Settings.
In the left panel, select the Resource Optimization option.
Check or uncheck the box next to Use multithreaded loading (faster backup).
Click the Save icon.

Method 2: desde el sitio web de CosmicBackup Intelligent

This method applies when you use a policy to control backup.

Log in to your CosmicBackup Intelligent online account.
Select the Policies option from the left side menu.
Click the Edit icon () next to the name of the policy you want to edit or create a new policy.
On the Settings tab, and from the General Settings section, check or uncheck the box next to Use multithreaded loading option (consumes full bandwidth).
Click the Save button to save your changes.
Assign this policy to the searched users.

Enabling the bandwidth throttling option will disable this multithreaded loading directly.

Your files are safer while stored in your CosmicBackup account than on your computer. Other people in your account cannot see your files and you cannot view your files.

More information

CosmicBackup uses modern encryption methods to transfer and store your data.

Files are encrypted before leaving the machine with 256-AES. You can specify your own encryption password (optional).
They are transferred through an SSL encrypted layer. You can enable this option from CosmicBackup client (Software) → Settings → Connection → Enable Use SSL option → Save.
The website and client software have been hardened against hacker attacks.
Shared files are decrypted on the recipient's machine.
Amazon S3 storage is also encrypted using Server Side Encryption (SSE). For more information, see Amazon's security overview: https://aws.amazon.com/security/.

The Security White Paper here provides more information on encryption and decryption processes.

If you have specified your own encryption password, be sure to save it somewhere safe, otherwise you will not be able to recover your files.

Yes, CosmicBackup filters support regular expressions, but you must enable the option for regular expressions by doing the following:

Right-click on the CosmicBackup icon in the system tray and select the Open Panel option.
From the CosmicBackup control panel, click Data Selection.
Click File Filters.
Click the Add button to add a new filter or click the Edit button to edit one of the existing filters.
Check the Regular Expression box next to the option to include or exclude file types or expressions, and type the desired regular expression.
Save your changes.

You can find examples on how to use regular expressions in this article.

Method 1: utilizando el cliente CosmicBackup

Right-click the CosmicBackup icon in the system tray (taskbar) and select the Open Panel option.
From the CosmicBackup control panel, click Data Selection.
Click File Filters.
In the File Filters window, click the Add button.
Select one of the following options:
All Selections (All Files, Folders, and Smart Selections) – Applies the created filter to all selected data in the backup.
Specific path: Apply the created filter only to files in this location.
Select one of the following two options:
Include only the following extensions or expressions.
Exclude only the following extensions or expressions.
Type the extensions or regular expression.
If you want to exclude files based on their date or size, check the boxes next to:
Do not back up files larger than…
Do not backup files older than…
Save your settings

Method 2: usar el sitio web

Log in to your CosmicBackup online account.
See the Policies tab.
Create a new policy or click the Edit button next to the name of the policy you want to edit.
Go to the Extensions tab and scroll down to the Exclude Global option.
In the blank box, type the extensions of the files you want to exclude from the backup, separated by semicolons. (For example: *.exe; *.html; *.docx)
If you want to exclude the contents of a specific folder, you can use the Exclude by Folders option of the Exclude Global option; just type the folder path.
Additionally, from the Cold Storage and Live Storage Data tab, when you add a folder\drive by entering its path manually, you can use the Filters button.
Then include/exclude files using their extensions or the regular expressions.
Click the Submit button to save your changes.
Assign this policy to the searched users.